What are the application requirements?

Application requirements may vary by property and will always be listed in the property's listing description. Standard requirements include:

• $75 non-refundable application fee for each applicant age 18 or older
• Minimum 650 credit score
• No prior evictions
• No past-due rent or utility bills in collections
• Clean background check
• Net monthly household income of at least 2.5 times the monthly rent

Is the application fee refundable?

No. The application fee is non-refundable because it covers the cost of the screening service. It is not credited toward rent or your security deposit, regardless of whether your application is approved or denied.

What type of credit check do you perform?

We use AppFolio, which performs a soft credit inquiry. A soft inquiry does not affect your credit score.

What happens after I submit my application?

If approved: You'll receive a notification along with your lease agreement and any required documents for review and signature.

If denied: You'll be notified and provided with a copy of your application results.

What payments are due before move-in?
Unless otherwise stated in your lease, the following are due at lease signing:

• First month's rent
• Last month's rent
• Security deposit

How long is the lease?

Your lease start date, end date, and monthly rent will be clearly stated in your lease agreement. Any non-standard lease term (such as a 15-month lease) will be reviewed with you before signing.

Can the landlord terminate the lease early without cause?

No. Residential leases are fixed-term agreements and comply with Pennsylvania landlord-tenant laws. Early termination may only occur when legally permitted, such as in the event of a lease violation.

How do lease renewals work?

Our leasing team typically checks in around the 3-month mark to ensure everything is going well and to discuss renewal options when applicable.

Proof of insurance is required before move-in and throughout the lease term.

When is rent due?

Rent is due during the first five (5) days of each month and is paid through the online resident portal.

How do I pay rent?

All rent payments are made through the secure online resident portal. Online payments provide convenient recordkeeping and faster processing.

Are there fees for paying rent online?
Yes.
ACH (Bank Account): $2.49 per transaction

Credit Card: 2.99% of the total payment

These processing fees are charged by a third-party payment processor, not by management or the property owner.

Please Note: We do not accept paper checks.

Does my lease include any rent discounts or free rent?
Any rent concession, lease credit, waived rent, or promotional discount is only valid if it is clearly stated in your executed lease agreement. Verbal discussions, emails, or marketing materials do not modify the lease terms.

What is the Technology Fee?

If applicable, a $15 monthly Technology Fee will be disclosed in your lease.

This fee helps support services such as:

• Online resident portal
• Electronic payments and statements
• Maintenance request system
• Digital lease administration
  
  

Are pets allowed?

Pet policies vary by property. If pets are permitted, the following standard fees apply unless otherwise stated:

• $500 one-time pet fee
• $50/month per dog
• $25/month per cat

All pet fees are outlined in the Pet Addendum and Lease Agreement.

Is pet insurance required?

Yes. Residents with pets must maintain:

• $15,000 property damage coverage
• $10,000 liability coverage



Do you accept Emotional Support Animals (ESAs)?

Yes. ESAs are welcome with proper documentation and verification.

Please note:

ESA documentation will be reviewed and verified.

ESAs are not subject to pet fees.

Who pays for utilities?

Residents are responsible for all utilities unless otherwise specified in the lease.

What is RUBS billing?

Some properties use a Ratio Utility Billing System (RUBS).

If RUBS applies, your lease will clearly explain:

• Which utilities are included
• How charges are calculated



If RUBS does not apply, utilities will either be placed directly in the resident's name or billed as outlined in the lease.

How do I submit a maintenance request?

All maintenance requests must be submitted through Property Meld.

Requests submitted outside the system may delay service.

Am I responsible for repair costs?

Residents are responsible only for damages caused by misuse or negligence.

For example, if a plumber determines that a clogged toilet was caused by improper use (such as flushing toys or other prohibited items), the resident will be responsible for all repair and trip charges.

What happens if a vendor cannot access my home?

If a service appointment has been scheduled and our vendor cannot access the property because access was not provided, the resident will be responsible for any trip charges or service fees billed to management.

Am I responsible for common area maintenance (CAM) costs?

If common area costs apply, they will be disclosed in one of the following ways:

• Included in your monthly rent
• A fixed monthly fee
• A capped or itemized billing structure

Residential leases will never include open-ended or undefined cost-sharing arrangements.

Who is responsible for snow removal?

Snow removal responsibilities are stated in your lease.

If management is responsible, we strive to clear snow as quickly as possible—typically within 24 hours or within any timeframe required by the local municipality.

What does tenant exterior maintenance include?

If assigned to the resident, exterior maintenance may include:

• Lawn care
• Flower bed maintenance
• Shrub and hedge trimming
• Tree and branch upkeep
• General exterior care as outlined in the lease

Does the lease waive my legal rights?

No. Our leases comply with Pennsylvania law, including requirements related to:

• Habitability
• Repair obligations
• Mold and moisture disclosures
• Tenant protections and legal remedies

Nothing in the lease waives your statutory rights as a tenant.